Security

Infrastructure security

Service infrastructure maintained

Revo has infrastructure supporting the service patched as a part of routine maintenance and as a result of identified vulnerabilities to help ensure that servers supporting the service are hardened against security threats.

Intrusion detection system utilized

Revo uses an intrusion detection system to provide continuous monitoring of Revo's network and early detection of potential security breaches.

Production database access restricted

Revo restricts privileged access to databases to authorized users with a business need.

Remote access MFA enforced

Revo's production systems can only be remotely accessed by authorized employees possessing a valid multi-factor authentication (MFA) method.

Production network access restricted

Revo restricts privileged access to the production network to authorized users with a business need.

Unique production database authentication enforced

Revo requires authentication to production data stores to use authorized secure authentication mechanisms, such as unique SSH key.

Remote access encrypted enforced

Revo's production systems can only be remotely accessed by authorized employees via an approved encrypted connection.

Encryption key access restricted

Revo restricts privileged access to encryption keys to authorized users with a business need.

Production data segmented

Revo prohibits confidential or sensitive customer data, by policy, from being used or stored in non-production systems/environments.

Infrastructure performance monitored

An infrastructure monitoring tool is utilized to monitor systems, infrastructure, and performance and generates alerts when specific predefined thresholds are met.

Production application access restricted

Revo restricts privileged access to the application to authorized users with a business need.

Access control procedures established

Revo's access control policy documents the requirements for the following access control functions: adding new users, modifying users, and/or removing an existing user's access.

Log management utilized

Revo utilizes a log management tool to identify events that may have a potential impact on Revo's ability to achieve its security objectives.

Network segmentation implemented

Revo's network is segmented to prevent unauthorized access to customer data.

Unique network system authentication enforced

Revo requires authentication to the "production network" to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.

Firewall access restricted

Revo restricts privileged access to the firewall to authorized users with a business need.

Organizational security

Portable media encrypted

Revo encrypts portable and removable media devices when used.

Anti-malware technology utilized

Revo deploys anti-malware technology to environments commonly susceptible to malicious attacks and configures this to be updated routinely, logged, and installed on all relevant systems.

Employee background checks performed

Revo performs background checks on new employees.

MDM system utilized

Revo has a mobile device management (MDM) system in place to centrally manage mobile devices supporting the service.

Password policy enforced

Revo requires passwords for in-scope system components to be configured according to Revo's policy.

Security awareness training implemented

Revo requires employees to complete security awareness training within thirty days of hire and at least annually thereafter.

Confidentiality Agreement acknowledged by contractors

Revo requires contractors to sign a confidentiality agreement at the time of engagement.

Production inventory maintained

Revo maintains a formal inventory of production system assets.

Confidentiality Agreement acknowledged by employees

Revo requires employees to sign a confidentiality agreement during onboarding.

Asset disposal procedures utilized

Revo has electronic media containing confidential information purged or destroyed in accordance with best practices, and certificates of destruction are issued for each device destroyed.

Product security

Penetration testing performed

Revo's penetration testing is performed at least annually. A remediation plan is developed and changes are implemented to remediate vulnerabilities in accordance with SLAs.

Data encryption utilized

Revo's datastores housing sensitive customer data are encrypted at rest.

Data transmission encrypted

Revo uses secure data transmission protocols to encrypt confidential and sensitive data when transmitted over public networks.

System activity logged

Revo captures system activity, including user activity, in transaction logs.

Vulnerability and system monitoring procedures established

Revo's formal policies outline the requirements for the following functions related to IT / Engineering: vulnerability management, system monitoring.

Internal security procedures

Vulnerabilities scanned and remediated

Host-based vulnerability scans are performed at least quarterly on all external-facing systems. Critical and high vulnerabilities are tracked to remediation.

Access reviews conducted

Revo conducts access reviews at least quarterly for the in-scope system components to help ensure that access is restricted appropriately. Required changes are tracked to completion.

Access requests required

Revo ensures that user access to in-scope system components is based on job role and function or requires a documented access request form and manager approval prior to access being provisioned.

Production deployment access restricted

Revo restricts access to migrate changes to production to authorized personnel.

Vendor management program established

Revo has a vendor management program in place. Components of this program include: critical third-party vendor inventory, vendor's security and privacy requirements, and review of critical third-party vendors at least annually.

Incident response policies established

Revo has security and privacy incident response policies and procedures that are documented and communicated to authorized users.

Change management procedures enforced

Revo requires changes to software and infrastructure components of the service to be authorized, formally documented, tested, reviewed, and approved prior to being implemented in the production environment.

Configuration management system established

Revo has a configuration management procedure in place to ensure that system configurations are deployed consistently throughout the environment.

Management roles and responsibilities defined

Revo management has established defined roles and responsibilities to oversee the design and implementation of information security controls.

Security policies established and reviewed

Revo's information security policies and procedures are documented and reviewed at least annually.

Roles and responsibilities specified

Roles and responsibilities for the design, development, implementation, operation, maintenance, and monitoring of information security controls are formally assigned in job descriptions and/or the Roles and Responsibilities policy.

Data center access reviewed

Revo reviews access to the data centers at least annually.

Physical access processes established

Revo has processes in place for granting, changing, and terminating physical access to company data centers based on an authorization from control owners.

Third-party agreements established

Revo has written agreements in place with vendors and related third-parties. These agreements include confidentiality and privacy commitments applicable to that entity.

Incident management procedures followed

Revo's security and privacy incidents are logged, tracked, resolved, and communicated to affected or relevant parties by management according to Revo's security incident response policy and procedures.

Development lifecycle established

Revo has a formal systems development life cycle (SDLC) methodology in place that governs the development, acquisition, implementation, changes (including emergency changes), and maintenance of information systems and related technology requirements.

Cybersecurity insurance maintained

Revo maintains cybersecurity insurance to mitigate the financial impact of business disruptions.

Continuity and Disaster Recovery plans established

Revo has Business Continuity and Disaster Recovery Plans in place that outline communication plans in order to maintain information security continuity in the event of the unavailability of key personnel.

Data and privacy

Privacy policy established

Revo has a privacy policy is in place that documents and clearly communicates to individuals the extent of personal information collected, Revo's obligations, the individual's rights to access, update, or erase their personal information, and an up-to-date point of contact where individuals can direct their questions, requests or concerns.

Data retention procedures established

Revo has formal retention and disposal procedures in place to guide the secure retention and disposal of company and customer data.

Privacy compliant procedures established

Revo has documented processes and procedures in place to ensure that any privacy-related complaints are addressed, and the resolution is documented in Revo's designated tracking system and communicated to the individual.

Customer data retained

Revo retains customer transaction data for the life of a customer account. No historic transaction data is purged until the customer account is deleted.

Privacy policy available

Revo has a privacy policy available to customers, employees, and/or relevant third parties who need them before and/or at the time information is collected from the individual.

Privacy policy reviewed

Revo reviews the privacy policy as needed or when changes occur and updates it accordingly to ensure it is consistent with the applicable laws, regulations, and appropriate standards.

Privacy policy maintained

Revo has established a privacy policy that uses plain and simple language, is clearly dated, and provides information related to Revo's practices and purposes for collecting, processing, handling, and disclosing personal information.

Data classification policy established

Revo has a data classification policy in place to help ensure that confidential data is properly secured and restricted to authorized personnel.