Reporting & rollups

Summarize customer tickets into the weekly CS update

Pull every ticket from Zendesk and Intercom, cluster by theme, surface the at-risk accounts, and draft the leadership update. in one click.

SOC 2 Type II · ISO 27701 · GDPR
How it works

Most CS leaders read 80 tickets a week to write one update. Revo reads them all, clusters by theme, ranks by ARR exposure, and writes the first draft for you.

What the update covers

Top themes (with example tickets), at-risk accounts (ranked by ARR), shipped fixes the team should know, and one specific ask of product or engineering.

Step by step
  1. 1

    Read every ticket from the week

    Across Zendesk + Intercom + any other support source. Includes resolved and open.

  2. 2

    Cluster by theme

    Groups tickets by topic. Counts frequency. Tags by impact.

  3. 3

    Rank at-risk accounts

    Multiplies ticket severity by account ARR. Surfaces who needs CSM attention this week.

  4. 4

    Draft and post

    Writes the update in the team's preferred format. Posts to Notion + Slack on your approval.

Tools Revo touches for this action

Revo connects to your stack and pulls the context this action needs. Tap any tool to see the rest of what Revo runs there.

Zendesk
Intercom
Notion
Slack

Related actions

More tasks Revo can take off your plate.

Build the weekly team status rollup

Pull progress, blockers, and shipped work from Slack, Linear, and Google Drive into a single weekly note. in your CoS voice.

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