Triage a customer issue from email
Revo classifies the issue, pulls past tickets, drafts the customer reply, and posts an internal Slack/email update.
Customer issues that wait three hours for triage become churn signals. Revo classifies and routes the moment they land.
What Revo classifies
Bug, expected behavior misunderstood, billing issue, integration failure, account access. each routes differently.
- 1
Read the issue
Severity, scope, customer importance.
- 2
Pull history
Past tickets, similar issues, current product status.
- 3
Draft + route
Customer ack + internal Slack to support/engineering.
Related actions
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Schedule a candidate interview across the panel, end to end
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Respond to a scope or price question on an existing proposal
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Thank and update the CPA or attorney who referred the client
Revo finds the referral source, drafts a warm thank-you, and keeps them looped at engagement and tax-season completion.
Respond to a peer attorney asking for a referral
Revo checks your capacity, your practice fit, and your conflicts in seconds. then drafts a reply that takes the matter or makes the right hand-off.
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