Sync Revo with your Freshdesk for helpdesk ticketing, customer support, and automation.

Revo connects to your Freshdesk account to read support tickets, customer conversations, knowledge base articles, and agent activity, then transforms your customer support operations into searchable, actionable intelligence that powers service excellence.

What It Unlocks

• Search your entire Freshdesk workspace using natural language across all tickets, customer replies, internal notes, knowledge base articles, and agent responses
• Auto-sync support data with Revo's intelligence modules, ticket trends, customer pain points, resolution times, and satisfaction scores
• Cross-reference Freshdesk tickets with Jira issues, user feedback, product roadmaps, Slack discussions, and customer health data
• Trigger workflows based on Freshdesk events like new ticket creation, priority escalations, ticket status changes, or SLA breaches
• Auto-generate insights from support data, detect trending issues, surface product bugs, and track support team performance

How to Use It for Emails

When drafting email replies, Revo automatically pulls relevant Freshdesk context:

• "Has Customer X reported issues before?"
  
  • → Revo searches their ticket history, surfaces past issues, resolutions, and satisfaction ratings
• "What's the status of the login bug?"
  
  • → Revo checks Freshdesk for related tickets, counts affected customers, shows resolution progress and workarounds
• Includes source links to Freshdesk tickets and customer profiles so recipients can see full support history

Result: Emails grounded in real support data, no more "I think they contacted us before" or missing customer context.

How to Use It from Chat

Ask questions directly in Revo:

• "What are the top 3 support issues this week?"
• "Show me all high-priority tickets assigned to User X"
• "How many customers reported the payment error?"

Revo searches across Freshdesk tickets and conversations, delivering answers with ticket links, priority levels, and customer details.

How to Use It in Workflows

Trigger workflows FROM Freshdesk:

• New ticket tagged "bug"
  
  • → Extract issue details and affected feature
  • → Cross-reference with existing Jira issues
  • → Create bug ticket or link to existing one
  • → Notify #engineering
  • → "Login bug reported by 3 customers in last hour, Jira ticket created"
• High-priority ticket created
  
  • → Pull customer context from CRM
  • → Check account health
  • → Escalate to CSM if enterprise customer
  • → Post to #customer-support
  • → "Urgent ticket from Customer Y (red health), needs immediate attention"
• Ticket unresolved for 48+ hours
  
  • → Analyze ticket history and internal notes
  • → Flag for manager review
    
  • → Notify agent and team lead
  • → "Ticket #1234 breached SLA, escalate resolution?"

Update Freshdesk FROM other sources:

• Jira bug fixed and deployed
  
  • → Find linked Freshdesk tickets
  • → Add resolution comment with fix details
  • → Update status to "Resolved"
  • → Notify affected customers
  • → "Bug fixed in v2.3, deployed today"
• Product feature shipped
  
  • → Search tickets requesting that feature
  • → Post update with release notes
  • → Close tickets as resolved
  • → "Feature X you requested is now live"

Generate insights FROM Freshdesk:

• Weekly support summary
  
  • → Query ticket volume, top issues, resolution time, CSAT scores
  • → Post to #customer-support
  • → "120 tickets this week, avg resolution 8 hours, top issue: API timeouts (18 tickets)"
• Product bug detection
  
  • → Cluster similar tickets by keywords and symptoms
  • → Surface recurring issues
  • → Create Jira epic with evidence
  • → "Payment processing error reported by 12 customers, investigate priority?"